I'd like to update my situation. I use Microsoft Remote Desktop to log in to my office computer and work from home. Immediately after installing 3.9.2 I was no longer able to log in. I used Time Machine to roll my computer back to the day before I installed 3.9.2 and everything worked fine, for a couple of days.
Then, even though I did not install 3.9.2 again, I again lost the ability to connect. However, this time I was able to trace the problem to Firefox which had updated itself in the night and the new version is not compatible with my office's Remote Desktop Server. I can get around this by using an older version of Firefox. At this point, I don't know if 3.9.2 was actually the culprit or not the first time around, but I'm certainly not going to reinstall it just to find out. I hope someone will be able to sort this out eventually.
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Feb 22, 2017 - Download Apple Remote Desktop for Mac. Apple Remote Desktop with real-time screen sharing is the ideal desktop management solution for. Jun 26, 2017 Question: Q: Apple Remote Desktop client 3.9.3 not working I have updated three macs to 3.9.3 Client which was offered from Software Update this week. Since then, when I try to connect from another admin mac using the Admin app (latest 3.9), I can connect to one of the three clients but not the other two.
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Hello again IccTech, There seems to be some confusion. I will do what I can to clear things up.
Apple Releases Apple Remote Desktop 3.9 Client For Mac Download
Hopefully you will do likewise. You can purchase and install a single copy of the ARD Server as provided by the license agreement. If you have '5 help desk users', each with their own MacBook Pro and their own iMac, each will need a single copy of ARD server that is installed on each help desk user's MacBook Pro and iMac - for a total of 5 copies. If you have an iMac that is shared by multiple support techs (a 'task server'?), all users of that iMac, including the 5 help desk users with their own ARD copies, and anyone else, can all use the single copy of ARD server installed on that iMac.
That shared copy of ARD server could be copy #6 or it could be one of the other 5 copies. It all depends on your space and staffing. If you have one person working the night shift when no one else is there, they could use their own account on someone else's machine using a copy of ARD server purchased for that day shift user. But if they work from home, then they will need their own copy. Each copy of ARD can connect to an unlimited number of clients. If ARD Client is already installed on each machine, then there is nothing more you need to download.
I don't know why there would be a separate download page for it, but there is. Perhaps that is for older systems that no longer receive regular operating system updates but still need an updated ARD Client for the latest version of ARD Server. If all you're doing is screen sharing, then there's no need for Apple Remote Desktop. The in-built screen sharing client can work for that. ARD provides quite a bit more, though. But you'll probably want to have a look at how you license all of the Apple software here; how many Apple IDs are in use, and for what. What software is purchased by what license.
Here's a decent and very general intro:, and you're almost certainly going to be headed toward the and, and toward more direct discussions with the folks. I'd suggest discussing this and other similar purchasing- and licensing-related questions directly with the Apple Business folks at your local Apple Store, or with the Apple Support folks directly. Answers and alternatives here vary by business and country and probably by some other details. I've asked some of the Apple folks for guidance around these software licensing questions, too. Hello IccTech, Can you explain what '5 help desk user' and '1 Task server' are?
The for ARD says: if you are a commercial enterprise or educational institution, to download, install, use and run one (1) copy of the Apple Software for use either: (a) by a single individual on each of the Mac Computer(s) that you own or control, or (b) by multiple individuals on a single shared Mac Computer that you own or control. I can't tell what you mean by '5 help desk user' and '1 Task server'. The license agreement, however, is pretty clear. The '50 clients' part is easy.
Just download and install ARD Client on each. The license agreement for the admin part of Apple Remote Desktop available from the App Store clearly states: C.
Managed Systems. The Apple Software allows you to connect to and administer an unlimited number of Mac Computers owned or controlled by you. Purchase and download the App from the App Store onto the mac or macs (including server or server) you've designated for administering your mac estate. Enable Remote Management in the Sharing Preferences Pane on all of you macs you want to control. Make sure you tick all the boxes. Tip: hold down the option key when ticking the first box and all the other boxes will automatically tick themselves.
Saves you some time that way. All you need do is use the same appleid to log into the app store and download the app on the 5 help desk user macs as well as the server you've designated to be your task server. Not trying to teach granny how to suck eggs or anything but the thing to remember is you can install an app you've purchased from the app store onto as many devices you own. Hopefully this may help?
Hello again IccTech, There seems to be some confusion. I will do what I can to clear things up. Hopefully you will do likewise. You can purchase and install a single copy of the ARD Server as provided by the license agreement.
If you have '5 help desk users', each with their own MacBook Pro and their own iMac, each will need a single copy of ARD server that is installed on each help desk user's MacBook Pro and iMac - for a total of 5 copies. If you have an iMac that is shared by multiple support techs (a 'task server'?), all users of that iMac, including the 5 help desk users with their own ARD copies, and anyone else, can all use the single copy of ARD server installed on that iMac. That shared copy of ARD server could be copy #6 or it could be one of the other 5 copies. It all depends on your space and staffing. If you have one person working the night shift when no one else is there, they could use their own account on someone else's machine using a copy of ARD server purchased for that day shift user. But if they work from home, then they will need their own copy. Each copy of ARD can connect to an unlimited number of clients.
If ARD Client is already installed on each machine, then there is nothing more you need to download. I don't know why there would be a separate download page for it, but there is. Perhaps that is for older systems that no longer receive regular operating system updates but still need an updated ARD Client for the latest version of ARD Server. Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only.
Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the.